Car with Driver Mobility LLP
Cancellation & Refund Policy
Effective date: 28 September 2026
1. How to cancel
To cancel a booking, please call our customer support team on +91 9702988465 and provide your Booking ID and a valid reason for cancellation. You may also email carwithdriver.vikhroli@gmail.com.
2. Cancellation and refund windows
| Time before pickup | Policy |
|---|---|
| 24 hours or more | Full refund of the eligible amount paid. |
| 3 to under 24 hours | No cancellation charge. Refunds may be reduced only by non-refundable payment-gateway or transaction-processing charges, if any, that cannot be recovered by us. |
| Within 3 hours | 100% cancellation charge. No refund. |
3. Refund processing
Eligible refunds are normally processed by us within 3 working days after approval. Bank, card, UPI or payment-provider settlement times may take additional time after we initiate the refund.
4. Refund method
Where possible, refunds are sent to the original payment method used for the booking, such as UPI, bank account or card. If the original method cannot accept a refund, our team may contact you to arrange another appropriate method.
5. Requesting or following up on a refund
Please provide your Booking ID when contacting us. For a delayed refund, call +91 9702988465 or email carwithdriver.vikhroli@gmail.com.